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| Whether you need a little help, or a lot, EiS Managed Services is the perfect solution for your organization. Managed Services provides clients with the ability to have access to expert consultants to respond to any type of question or deliverable, big or small. EiS thrives on partnering with its customers and empowering them with the ability to independently maintain their own systems. This is achieved through: |
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- Customized Training
- Detailed Documentation Repository
- Strategic Project Consulting/Planning
- Project Management
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- Quarterly Reviews
- Weekly Status Meetings
- Effective Delivery
- EiS Support Portal
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| Metrics |
| Our clients specifically praise our heavy focus on Metrics/Value-Added Analysis, proving that we give clients excellent ROI. EiS has a Support Portal where customers can log in and view open and closed cases. Cases are available 24 X 7 365 for clients to review. Here are some of the Metrics we provide our customers: |
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- Weekly Status Reports
- Weekly Status Meetings
- Monthly Status Reports
- Quarterly Review
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- Total Cases Opened/Closed
- Total Cases Opened/Customer
- Hours Used
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| Managed Services operates the same regardless of how you choose your support options: |
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| The EiS Managed Services delivery model allows for a free flow of communication between the EiS Client Lead, the Development Resources and the Client. This creates an optimal delivery environment with little or not need for requirement changes. |
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